Complaints takes all complaints seriously, and we will respond to your correspondence within 24-hours.

You can email us using your own email client by directing complaints to

Please include a detailed explanation so we can resolve any problems effectively and when possible, immediately.

Importantly: If you believe that we have not handled your complaint correctly we recommend that you contact the .au Domain Administrator, auDA. For your convenience the auDA website is and the specific information that relates to complaints can be located at the auDA Help Center: